Police are warning residents about a hoax email from Westpac Bank.
The email asks recipients to protect or confirm an existing credit card account and links to a fake Westpac website.
A Westpac spokeswoman said the emails are not from the bank.
‘‘Do not click on any links in them — just delete from both your inbox and your trash or bin,’’ she said.
A NSW Police Fraud & Cybercrime Squad spokeswoman said banks will never send emails asking customers to verify their details.
‘‘People are strongly advised not to respond to emails of this nature or enter any personal information on the fraudulent website to which they may be directed,’’ she said.
‘‘If a person has responded to one of these emails, it is suggested that person contacts their financial institution immediately.’’
According to the cybercrime squad ‘‘phishing’’ involves the sending of spam emails that claim to be from a bank.
The emails look real and ask customers to log on to their bank site or provide their financial details by clicking on a hyperlink.
A ‘‘phishing’’ email takes the email recipient to a website controlled by organised criminals.
Entering personal information in such websites may expose the individual’s financial accounts to fraudsters.
In addition, the squad spokeswoman said these emails can be loaded with a Trojan file used to steal financial information.
‘‘If you receive a phishing email, delete it and run an updated virus scan,’’ she said.