Telecommunications giant Telstra will shed 300 jobs as part of an overhaul of its retail business.
A spokesman for Telstra told Fairfax Media it was making changes to customer services.
"We are proposing to consolidate and strengthen our operational teams so they can better support our frontline customer service teams, and reduce the numbers of layers so everyone is closer to our customers," the spokesman said.
"The proposed changes are necessary for us to become a more customer experience-led organisation.
"The proposal will mean some roles will no longer be required, but new roles will be created."
The spokesman said there would be a net loss of about 300 positions.
"We are currently consulting with employees and unions on the proposal," the spokesman said.
"We know this is not easy for the people affected and we will be doing all we can to help them during this time, including making available redundancy entitlements."
